Consumers filing complaints advised to approach consumer-courts
My complaint dated 01.11.2018 against non-supply of desired pre-booked meal in GoAir flight-number 145 from Delhi to Ranch with seat-number 6A and PNR-number DE164B on 29.10.2018 reached to Department of Consumer Affairs when a lady calling from telephone-number 23761699 of the Department on 12.12.2018 at 10.55 am for more than 12 minutes (voice-recording with me) strongly advocated for GoAir that the airliner did so according to rules framed by GoAir, and I must have been aware of such anti-consumer rules of GoAir before pre-booking the meal. She further asked me to approach Consumer Court in case I wished to challenge GoAir rules. If consumers are to approach consumer-courts for such petty matters and anti-public rules, then there is absolutely no logic in wasting public-money on running Jago Grahak Jago seva by the Department, and better is to abolish the Union Consumer Ministry itself.
High-level corruption in Union Ministry of Consumer Affairs is evident from the fact that instead of strictly banning malpractice of levying service-charge by hotels and restaurants, it instead advises consumers to resist such anti-consumer practice while enjoying food, overlooking the fact that consumers visit restaurants for relaxation and not for fighting.
SUBHASH CHANDRA AGRAWAL