Presently at least three web-portals www.pgportal.gov.in, www.helpline.rb.nic.in (on website of President of India) and a similar on website of Prime Minister as -Write to Prime Minister- are there for enabling people to lodge submissions with portal www.pgportal.gov.in handling only complaints, but that on website of Prime Minister also entertaining suggestions and feedback. All the three portals are managed by Department of Administrative Reforms of Government of India in the same manner.
All these three portals should be combined and simplified by providing all special characters in the unified portal duly publicized by retaining maximum character-limit to avoid people filing extra-long submissions. But provision of suggestions and feedback must be there on such unified web-portal. In case all the three portals are to be retained, then also all special characters should be allowed with portal www.pgportal.gov.in equipped to handle suggestions also.
Responses on submissions made must be e-mailed also rather than those having made submissions required to track responses from the portals. Provision of transferring submissions to concerned ones by those having received submissions may also be there. It will be still more appropriate if websites of all public-authorities may compulsorily have such portals for posting submissions including submissions.
MADHU AGRAWAL