Department of Administrative Reforms and Public Grievances (Government of India) has from January 2018 launched its new improved portal www.pgportal.gov.in for Centralized Public Grievance Redress and Monitoring System (CPGRAMS) but now with special characters not allowed in posted submissions. Suggestions on this portal are now not allowed according to notification published in newspapers on 27.07.2016. CPGRAMS should allow special characters also for simplicity apart accepting suggestions on the portal with a modified name. It may be mentioned that very improvement system-reforms like discontinuing useless denominations of rupees 1, 2, 5 and 7 of Indian Postal Orders (IPOs) and correcting IPO-printing were achieved through earlier-allowed posting of suggestions on this portal.
Non-accepting of suggestions on this portal makes it different from similar portals at websites of President and Prime Minister (PM) which both are designed to accept suggestions also with portal at PM website even having suggestions as select-option for posting submissions. Deputy Director of Estates (A-1) at Directorate of Estate (Government of India) vide letters dated 17.04.2017 and 05.01.2018 (copy attached) declined to accept suggestions posted at even websites of President and Prime Minister also because of confusion at CPGRAMS. Telephone-number 23062816 given at the letters was never picked up by anyone. CPGRAMS should also accept suggestions posted at www.pgportal.gov.in with special characters allowed like is done at similar portal on website of Prime Minister.
SUBHASH CHANDRA AGRAWAL