Department of Administrative Reforms and Public Grievances (Government of India) has on 25.09.2019 introduced a new-designed version of www.pgportal.gov.in for lodging complaints about listed public-authorities in the option-list, but only with cosmetic changes. But the new-designed portal is not working properly because option-list of listed public-authorities not appearing. Department should immediately resolve the problem.
This portal should be made more user-friendly by auto-emailing responses on lodged complaints without requiring to visit the portal to know the response. Bar on special characters used in posted submissions should be removed for ease of commoners not having much knowledge of internet and typing. This portal should restore resolution of suggestions posted on the portal as was in initial days of launch of the portal, to make members of public important part of governance-system like the system exists on similar portal on website of Prime Minister.
Since submissions posted at portal www.helpline.rb.nic.in at President-website get auto-transferred to Department of Administrative Reforms and Public Grievances, duplication of having same or similar portal at President-website should be removed. Otherwise also very few submissions are posted at www.helpline.rb.nic.inInstead it should be made compulsory for every public-authority to have similar portals to minimize time in electronic-transfer of posted submissions to concerned public-authorities. Provision of transferring submissions to concerned ones by those having received submissions should also be there.
MADHU AGRAWAL